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Featured Marketing, Digital Marketing Article, How poor metrics undermine digital marketing

October 2008 

How poor metrics undermine digital marketing

The Web is the most measurable medium in the history of marketing. Now all that’s left is figuring out how to measure it.

Recent Thinking

The Archive

2007

2006

  • August 2006 

    A reality check for online advertising

    A rising demand for online ad vehicles could surpass supply in the near term.

  • June 2006 

    Profiting from Proliferation

    An explosion of new customer segments, sales and service channels, media, and brands is challenging marketers to reinvent themselves so they can simultaneously prioritize opportunities in a more sophisticated way and increase the consistency and coordination of their marketing execution.

    Includes: Audio

2004

  • November 2004 

    Marketing to teens online

    Better information is needed to help media companies understand this fast-changing market.

2002

2001

  • November 2001 

    Reversing the digital slide

    The traditional models of the incumbent media companies failed them on-line. Success will require innovative models managed with familiar techniques—such as a focus on efficiency and financial returns.

  • October 2001 

    Building trust on-line

    Marketers can build mutually valuable relationships with customers through a trust-based collaboration process.

  • October 2001 

    What went wrong for on-line media?

    In retrospect, most advertising-based Web sites were doomed from the start.

  • August 2001 

    Simplifying Web segmentation

    Life stage segmentation—long an effective off-line technique—can be a powerful, cheap, and easy-to-use tool for mass-market B2Cs.

  • June 2001 

    Getting prices right on the Web

    Two widely disparate approaches to pricing have dominated the sale of goods and services on the Internet.

2000

  • November 2000 

    Marketing lessons from e-failures

    What marketing knowledge is specific to launching an e-business? Knowing when you can and can't cut corners, knowing what you have to know, and knowing that you don't have to know everything before the launch.

  • November 2000 

    Segmenting the e-market

    Trying to span all segments with a single offer won’t work. E-marketers should cultivate core-segment customers who buy items of greater than average value.

  • November 2000 

    Virtual pricing

    E-business practitioners accept discouraging assumptions about the nature of pricing on the Internet. Yet the Net could be a pricer’s paradise.

  • May 2000 

    Building digital brands

    On the World Wide Web, the brand is the experience and the experience is the brand.

1997

  • August 1997 

    The real impact of Internet advertising

    Will the Internet have as big an impact on advertising as radio and television did? Most marketing executives say no. Here’s why they are wrong.

  • February 1997 

    Net Gain: Expanding markets through virtual communities

    Virtual communities will fundamentally change how companies develop, price, and promote their products. Marketers that “get it” will encourage community members to communicate with them and each other. The purpose of advertising will shift from building awareness to selling. There will be new levels of loyalty and disloyalty.

1996

  • November 1996 

    Organizing for digital marketing

    The lessons learned by the pioneers who launched initiatives on the Web suggest ways for other marketers to decide how best to organize themselves to reach the digital consumer.

  • May 1996 

    Marketing to the digital consumer

    Many companies are waking up to the potential of the interactive consumer market.

1995

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