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Bringing discipline to strategy

Are you making three very big—and often very bad—assumptions? Don’t assess uncertainty unless you are willing to abandon your favorite formulas. Bets and options may be more important than positioning choices.

Although strategy today is a demanding, complex, and subtle discipline, you would never know that from reading the management journals and business best-sellers of the past five years. Each season brings a new crop of experts proclaiming that their frameworks—core competencies, customer retention, management ecosystems, strategic intent, time-based competition, total quality management, "white spaces," managing chaos, value migration—are definitive. These solutions sometimes prove an exquisite fit, but just as often they offer only a mediocre approximation.

Nonetheless, managers reach out to these new theories because the classical microeconomics-based model of strategy is inadequate in a growing number of situations. Consider some recent examples:

  • A telco executive must make a $1 billion "yes or no" decision on whether to invest in a new network technology to provide new services to customers. One best-practice market research survey predicts a return on investment of 25 percent; a second, equally valid, forecasts minus 25 percent. What should that executive do?
  • How should executives at a software firm deal with a large customer that is also the firm's chief competitor—and one of its biggest suppliers?
  • How should the chief executive officer of a credit card company think strategically about positioning when segments and value...

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