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McKinsey Quarterly is the business journal of McKinsey & Company.

trouble with travel distribution article, industry incumbents must move away from low costs and toward serving customer needs, Strategy & Analysis

February 2012 

The trouble with travel distribution

It’s among the biggest e-commerce markets, and maybe its most turbulent. To compete, players must define their place in travel’s next wave.

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2009

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2007

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2004

  • August 2004 

    A streetcar named productivity

    Bus and train systems habitually run at a loss. But public-transit agencies could lower costs and raise the quality of service by emulating best practices from around the world.

  • August 2004 

    Shoring up Hong Kong's port

    Despite the rise of mainland Chinese competitors, Hong Kong is still the preferred choice of global shippers.

  • May 2004 

    Building on China's construction boom

    Foreign companies must carefully choose the projects they undertake in China if they hope to make reasonable returns.

2003

2002

  • June 2002 

    Moving goods in China

    China’s transportation and logistics market remains rudimentary and inefficient. Filling in the gaps could be a lucrative opportunity.

2001

1997

  • November 1997 

    Is there a future for the postman ?

    Tough times ahead for national postal operators. But there are options, both in core activities and new business. The first goal must be performance.

1996

1995

  • August 1995 

    Making logistics alliances work

    Logistics alliances—formal or informal relationships between companies and logistics providers—are rapidly emerging in Europe, North America, and, increasingly, East Asia. A McKinsey survey shows that their success depends on six best practices.

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